Terms of service

1. Information About Us

1.1 Who We Are

We are Daves Tiles Limited trading as Kwik Floors, a company registered in England and Wales.

  • Company Registration Number: 15989629
  • VAT Registration Number: GB480692272
  • Registered Office: Unit 1 The Wheeler Hub, Wheeler Hub Drive, Blackpool, FY2 0FD, United Kingdom

All rights reserved.

1.2 How to Contact Us

You can contact our Customer Service Team:

1.3 How We May Contact You

If we need to contact you regarding your order or account, we may do so by telephone, email, or post using the contact details provided when placing your order.

2. Website Use

By accessing and using the Kwik Floors website, you agree to comply with these Terms of Service. These terms apply to all visitors, customers, and users of our website.

Unauthorized use of this website may result in legal action.

All website content, including text, graphics, logos, product images, and design elements, is the property of Kwik Floors and may not be copied, reproduced, or used without prior written permission.

3. Products and Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time without prior notice;
  • Limit quantities available for purchase;
  • Correct errors or inaccuracies relating to product descriptions, pricing, or availability.

Customers are responsible for ensuring that products purchased are suitable for their intended use and requirements. We strongly recommend reviewing all product specifications and installation guidance before placing an order.

While we aim to ensure all information on our website is accurate and up to date, we do not guarantee that all content will always be free from errors or omissions.

3.1 Product Variations

Products may vary slightly from website images or samples received. This is particularly relevant for wood-based products due to natural colour variation and seasonal characteristics of timber. Actual product colours may differ slightly from those shown in marketing materials.

We also reserve the right to update or change product packaging, which may result in packaging variations.

All marketing materials, images, samples, drawings, and advertisements are provided for illustrative purposes only and are intended to give an approximate representation of the products. They do not form part of any contract and have no contractual force.

3.2 Measurements and Quantities

You are responsible for ensuring that all measurements and quantities ordered are accurate, including allowing for wastage where necessary.

Your order confirmation will show the number of packs purchased, and it is your responsibility to verify this quantity before completing your order.

If products are supplied based on measurements provided by you, you are solely responsible for ensuring those measurements are correct.

3.3 Free Samples

Free samples are offered within reasonable limits and solely for customers considering a purchase.

Any misuse of the free sample service may result in sample orders being cancelled at our discretion. We reserve the right to monitor sample requests and determine what constitutes excessive or unfair usage.

4. Our Contract With You

4.1 Order Acceptance

We only accept orders once we have reviewed and confirmed them. We will contact you to acknowledge receipt of your order and confirm whether we are able to fulfil it.

4.2 Order Rejections

Occasionally we may reject an order for reasons including, but not limited to:

  • Products being unexpectedly out of stock;
  • Unsatisfactory credit checks;
  • Pricing or description errors;
  • Delivery restrictions outside our service areas.

Where possible, we may offer a suitable alternative product. If no suitable alternative is available, any sums paid will be refunded in full.

4.3 Order Numbers

Once your order is accepted, you will receive an order number. Please quote this number whenever contacting us regarding your order.

5. Pricing and Payment

5.1 Product Pricing

All prices shown on the website are displayed at the time of ordering and may include additional charges such as delivery, storage, or handling fees where applicable.

We take reasonable care to ensure pricing information is correct; however, errors may occasionally occur.

5.2 Payment Terms

Payment is taken when your order is accepted unless otherwise stated during checkout or for specific finance arrangements.

Ownership of goods transfers to you upon successful delivery and receipt of full payment.

5.3 Late Payments

If payment owed to us is not made on time, we reserve the right to charge interest on overdue amounts at a rate of 4% per annum above the Bank of England base rate. Interest accrues daily until payment is received in full.

5.4 VAT Changes

If VAT rates change between the date of your order and the supply of goods, we reserve the right to adjust VAT charges accordingly unless payment has already been made in full.

6. Klarna and Clearpay Payment Options

In cooperation with Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following Klarna payment methods:

  • Pay Later in 30 Days
  • Pay in 3 Instalments
  • Pay Now

Payment is made directly to Klarna. Further information regarding Klarna’s terms and privacy policies can be found on the Klarna website.

We also offer payment services through Clearpay, allowing eligible customers to spread payments over instalments.

All Klarna and Clearpay payment options are subject to approval, eligibility checks, and the individual provider’s terms and conditions. Late fees may apply if payments are missed.

Your personal data will be processed in accordance with applicable data protection laws and the privacy policies of the relevant payment provider.

Further information can be found on the Clearpay website.

7. Limitation of Liability

Kwik Floors shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our website;
  • Purchase or use of our products;
  • Delays, interruptions, or technical issues beyond our control.

Nothing in these terms limits liability where it would be unlawful to do so under applicable law.

7.1 Foreseeable Losses

We are responsible for losses you suffer as a direct result of us breaking these Terms of Service, unless the loss is:

  • Unexpected — meaning it was not obvious that it would happen and nothing you told us before we accepted your order meant we should reasonably have expected it;
  • Caused by events outside our control — provided we have taken reasonable steps to minimise the impact of such delays or disruptions;
  • Avoidable — meaning the loss could have been avoided by taking reasonable action; or
  • A business-related loss — including losses relating to trade, business, craft, profession, loss of profit, business interruption, or loss of commercial opportunity arising from the use of our products.

8. Changes to These Terms

We reserve the right to amend or update these Terms of Service at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of the updated terms.

9. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions regarding these Terms of Service, please contact us at office@kwikfloors.co.uk.