Refund policy
Refund & Returns Policy
At Kwik Floors, we aim to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return within 14 days of receiving your items.
To be eligible for a return, products must be unused, in their original condition, and returned in the original packaging. We strongly recommend inspecting your flooring upon delivery and before installation to ensure it meets your expectations.
Damaged Goods
In the event of damaged goods, photographs of the damage must be taken while the items remain on the pallet and reported to us within 24 hours of delivery. Unfortunately, no claims for damages can be accepted after this period.
Refunds
Refunds will be processed once the returned items have been received and inspected. Approved refunds will be issued to the original payment method within a reasonable timeframe.
Please note that return shipping costs may be the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Non-Returnable Items
We do not accept returns for products that have been:
- Installed
- Cut
- Altered in any way
Contact Us
Our goal is to provide a smooth and fair return process while maintaining the quality standards of our products.
For assistance with returns or refunds, please contact us at:
office@kwikfloors.co.uk